Augmented AI

Universal Import

Guidant Financial dramaticaly impacts there efficiancy with Augmented AI streamlined document ingestion

Customer:
Industry:
Financial Services
Country:
United States
Business Background:
Guidant Financial, established in 2003, operates in the small business financing sector. The company's primary focus is on simplifying the process of obtaining funding for small businesses and franchises. Over the years, Guidant has contributed to the launch of more than 25,000 small businesses through various financial products and solutions. Guidant provides funding options to cater to the diverse needs of small business owners. Their approach is centered on helping clients navigate the often complex landscape of business financing, with the aim of matching each client with the most suitable funding solution for their specific circumstances.
Downloads:
November 11, 2024

Problem

Guidant Financial faced significant challenges in processing complex, varied documents containing client data. To comply with annual filing requirements for Self Directed IRAs, Guidant clients had to fill out complex forms from financial and payroll data contained in a wide variety of sometimes intricate PDF, Excel and CSV documents. This manual process was time consuming and error prone, which interfered with the otherwise efficient and streamlined process that Guidant has worked hard to create for their clients.

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"Our recent adoption of GenAI technology has revolutionized how we serve small business owners. This innovation has dramatically improved our efficiency and accuracy, allowing us to process applications faster and provide better support to our customers."

- Jeremy Ames, CEO, Guidant Financial

Solution

Augmented AI developed an LLM-enabled full-stack solution that allows Guidant clients to directly upload original documents from banks and payroll providers like ADP and Paychex. Augmented AI trained The LLM technology at the core of the solution to understand and extract relevant information from diverse document structures. The extracted information is then presented in a refined user interface for client review and validation keeping the human in the loop. With this solution, Guidant is leveraging Generative AI to fully realize the smooth and efficient experience that they strive to provide their clients.

Outcome

Guidant Financial aims to streamline its operations through the implementation of an LLM-enabled solution. The company's goals include slashing document processing time by 80% while reducing error rates compared to the current manual process. These improvements are expected to significantly enhance the efficiency and accuracy of Guidant's services, allowing the team to handle a higher volume of applications while reducing client time spent on data entry and corrections. Through these enhancements, Guidant Financial seeks to boost client satisfaction, drive company growth, and strengthen its competitive position.